Terms & Conditions for Services

For the purpose of these Terms and Conditions, the following terms are defined as follows;
MHDT’ – relates to Mind Heart Dog Training and associated staff.
Owner’ – represents the owner of the pet or owner’s representative who is acting lawfully on their behalf.
Pet’ – any pet receiving training provided by a representative from Mind Heart Dog Training.
Pick up/Drop off’ – refers to handover of pet at location prior arranged with the owner of the pet.

Fees and Charges

Owner agrees to pay all costs and charges for services provided by MHDT within specified term as invoiced, unless prior arrangements have been made with MHDT.

Booking Deposit and Cancellation Policy

All bookings require a 10% deposit of the total cost of the booking, including any transport, and are payable in advance. The booking deposit is non-refundable and not transferable. (New Bookings or changes within 30 Days of the original booking date are permissible) No Booking is confirmed until the deposit has been paid.

Cancellation of bookings by Owner with less than 48 hours’ notice prior to expected arrival, will incur a fee equal to the value of the original booking. Where booking is modified to a shorter period than originally contracted, any discount rates that may have applied may be rescinded at the discretion of MHDT.

Owner who fails to pay for all fees and charges associated with services rendered by MHDT will also be fully liable for all costs incurred by MHDT associated with recovery of the debt. Outstanding Invoices attract a penalty interest rate of 22% pa calculated daily.

Indemnity

Owner understands and permits MHDT to capture photographs and videos of your Pet during their training sessions or training walks. Any footage of pets is used for social media updates and promotional purposes and remains the property of MHDT. All pets will be presented in a positive manner.

MHDT shall exercise due and reasonable care for each pet during outings (including period of transport, if applicable). Under this reasonable care, Owner releases MHDT from, and waives all claims and liability against MHDT for, or attributable to, injury or illness of pet. Owner agrees that Owner shall be solely responsible for any and all acts and behavior of pet while it is in the care of MHDT. This includes damage to public facilities and property.

Owner releases MHDT from, and waives all claims and liability against MHDT for, damage, or loss of, personal equipment or belongings provided by owner for pet during training sessions and/or training walks. Owner understands that MHDT reserves the right to refuse service at its discretion.

This contract contains the entire agreement between the parties. All terms and conditions of this contract shall be binding on their heirs, administrators, personal representatives, and assigns of the Owner and MHDT.

Terms & Conditions for this site

Welcome to my website mindheartdogtraining.com.au

Yinna Too is the owner and operator of this Site.

These are our Terms & Conditions with respect to any use of the Site by any users (referred to as you or yours in these Terms & Conditions). These Terms & Conditions apply whenever you access the Site, regardless of how you access the Site, including the use of information services provided through this Site. Please read these Terms & Conditions carefully before accessing or using the information and services available through the Site.

You agree to be bound by these Terms & Conditions, which are subject to change at our sole discretion. Your use of and access to this Site constitutes your acceptance of these Terms & Conditions as they exist at the relevant time. If you do not agree with any of these Terms & Conditions, you must not use the Site. If you breach these Terms & Conditions, you acknowledge that these Terms & Conditions, you acknowledge that MHDT may immediately suspend or terminate your use of this Site and at its option take any appropriate legal action against you.

By agreeing to being bound by these Terms & Conditions, you represent and warrant that you are at least 18, or if you are entering into these Terms & Conditions on behalf of any person under 18, that you are that person’s parent or legal guardian. You must inform any person under 18 about these Terms & Conditions and their obligation to comply with them.

Any information provided on this Site is general information only and is not veterinarian advice. If you have a pet with behavioural issues, you must have the pet seen by a professional dog trainer or behaviourist. MHDT and this Site do not provide any online advice in relation to pet aggression. If you have any concerns about your pet’s behaviour towards other people or animals, you must seek immediate advice from a professional dog trainer or behaviourist.

Training methods on this Site or otherwise suggested by MHDT are provided for information and are a guide only. You remain responsible for all your actions and your pet's actions, including any injury to you, your pet, third parties or other pets or animals. To the extent that any activity conducted by animals. To the extent that any activity conducted by you connected with this Site leads to death, physical or mental injury or any other thing that results from any advice that could be considered a recreational service, MHDT excludes all liability.

All intellectual property concerning this Site's content belongs or is licensed to MHDT or its affiliates. You obtain no interest in that intellectual property. All content on this Site may be protected by Australian and international copyright and other intellectual property laws. You may not do anything which interferes with or breaches those laws or the intellectual property rights in the content. You may download and view content or print a copy of material on this Site for personal, non-commercial use, provided you do not modify the content in any way (including any copyright notice).

All rights not expressly granted under these terms of use are reserved by MHDT. Unless expressly stated otherwise or as permitted under the Copyright Act 1968 (Cth), you are not permitted to copy or republish anything you find on the Site without the copyright or trademark owner’s permission.

The MHDT name, logo, and identifiers of MHDT are registered trademarks or other intellectual property of MHDT or its related corporate bodies. Other trademarks may be displayed on the Site from time to time. These may belong to third parties. Nothing displayed on the Site is construed as granting any license or right of use of any logo or trademark displayed on the Site without the express written permission of the relevant owner.

MHDT do not exclude any rights, remedies, guarantees, conditions or warranties in respect of goods or services under the Competition and Consumer Act 2010 (Cth) or equivalent State or Territory legislation which cannot be excluded, restricted or modified. However, MHDT excludes all other rights, remedies, guarantees, conditions and warranties in respect of goods or services from your use of the Site, whether based in statute, common law or otherwise, to the extent permitted by law. To the fullest extent possible:

MHDT does not warrant the accuracy of the content on the Site. Any content is provided to you “as is” and on an “as available” basis and on the condition that you take all responsibility for assessing the accuracy of the content and rely on it at your own risk. All content on the Site may be changed at our sole discretion and without notice.

MHDT has no responsibility or liability in relation to any loss or damage that you incur, including loss of profits, interruption of business, loss of data on your information handling system or other damage to your software or hardware arising from your use of or your software or hardware, arising from your use of or access to this Site, except as set out in these Terms & Conditions. If you acquire products or services from MHDT, then the terms and conditions and liability in respect to those products or services will be set out in the relevant documents relating to those products or services. All personal home dog training services must be concluded within 6 months of purchase.

MHDT does not warrant that functions contained in the Site content, such as hyperlinks, will be uninterrupted or error-free, that defects will be corrected or that MHDT or the server that makes it available are free from viruses or bugs. You accept all risks and responsibility for all loss, damage, costs and other consequences resulting from using the Site or the content or material on or accessible through the Site. To the extent permitted by law, MHDT’s liability for any breach of a term or condition implied by law is limited at MHDT’s discretion:

If the breach relates to goods, replacing, repairing or supplying goods equivalent to those goods or paying the cost of replacing or repairing them or acquiring equivalent goods: or if the breach relates to services, resupplying, or paying the cost of resupplying those services. You indemnify MHDT and its affiliated companies, and each of their directors, officers, employees and agents against any action, claim, loss or expense which it incurs which arises from your use of the Site.

MHDT may contract or arrange for third parties to provide the whole or part of the supply of products and any related services (including delivery) to you. You must not bring any claims or actions against such third parties. If you bring such a claim or action in breach of these Terms & Conditions, you agree to indemnify us and the person against whom the claim or action is made against the consequences of that claim or action. You agree that in entering these Terms & Conditions, we are acting as the agent of and trustee for each of our employees, officers, agents and subcontractors, and each of these persons is deemed to be a party to the contract for the purpose of entitling each of them to enforce, have the benefit of and rely upon these Terms & Conditions.

This Site may include third party content which is subject to that third party’s terms and conditions of use.

Nothing on this Site should be construed as granting any licence or right for you to use that content. This Site may include links to third-party sites which are not related to MHDT and in relation to which MHDT has no control or interest.

The appearance of those links on this site does not indicate any relationship between MHDT and that third party or any endorsement of that third party, its site or the products or services which it is advertising on this Site. You should take appropriate action to ensure that your access to, and use of this Site and other websites is protected against, and free from viruses, worms, trojan horses and other harmful and destructive material.

Any publication of e-mail addresses on the Site is for the purpose of professional communication only.

Our e-mail addresses and any other party’s email addresses or contact details contained on the Site (including in any blogs) must not be used to send unsolicited commercial messages.

The following privacy policy applies to all mindheartdogtraining.com.au users and conforms to Internet privacy standards. All the user information belongs to mindheartdogtraining.com.au, and we make no other use of personally identifiable information obtained from you except for the purposes of contacting you and for self-promotional purposes. If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and address) and financial information (such as credit card number and expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

When credit card details are collected, we simply pass them on to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. Mindheartdogtraining.com.au may, at its discretion, use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.

Mindheartdogtraining.com.au does not share any information with third parties for any unknown or unrelated uses. If we decide to change our privacy policy, we will update those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Please Note: This website collects personal information about you only when you complete a form on the website and send it to us. We do not disclose any information collected on this website to any other organisation. By submitting your completed form, you give consent to Mindheartdogtraining.com.au to communicate with you about our products and/or services and to use the submitted information for further contact. By submitting these details, you understand that the information will be handled in accordance with this Privacy Policy.

Any comments on this Site by users of the Site (including in any blogs, live chat and forums), advertisers, sponsors, or their promoters (Third Party Content) are solely the comments of those persons and do not represent the views of and are not endorsed by MHDT. When posting Third Party Content on this Site, you warrant that you created or otherwise have all necessary intellectual property rights to publish the relevant material, you indemnify MHDT in respect of any claims from the publication of Third-Party Content, and you must provide true and correct name and contact details. You must not impersonate anyone or mislead anyone as to the source of the comments.

You agree that if you post any third-party content on this Site, comments must not be unlawful, defamatory or otherwise harmful, be a breach of any third party’s intellectual property rights, abusive, obscene, discriminatory, harassing, offensive, racially or sexually vilifying, obscene, pornographic or otherwise indecent. You agree that the Third-Party Content you post on the Site must not advertise or promote any products or services except with MHDT’s prior written consent. MHDT may monitor, edit or remove Third Party Content. However, MHDT has an obligation to do so. MHDT may remove any comments posted by a user on this Site for any reason, including due to a breach of these Terms & Conditions.

By posting any third-party content, you grant Mindheartdogtraining.com.au an irrevocable, royalty-free, perpetual, non-exclusive, worldwide licence to reproduce, publish, communicate, adapt, and sub-licence that third-party content. MHDT has no obligation to maintain confidentiality in Third Party Content, pay you for those comments or respond to them.

These Terms & Conditions apply to any purchases of goods or services on the Site. You must pay the price specified with respect to all goods or services purchased on the Site before any goods or services are supplied to you. Prices are in Australian dollars (AU$) except where specified otherwise. Our 48-hour refund policy and conditions are provided to each client before booking and do not cover services once you have commenced using those services or otherwise received the service, in which case no refund is available on those services. This includes any online services.

This Site is an information service only, and you are solely responsible for deciding to follow or not follow any information provided. This Site does not provide any supervision or monitoring of your performance, including training for your pet. Where any information provided by Mindheartdogtraining.com.au or its employees or agents to you in response to any query regarding your pet’s circumstances, that information is provided for general information and reference purposes and does not replace professional veterinarian or veterinary behavioural advice.

These Terms & Conditions are governed by and interpreted in accordance with the laws of New South Wales. You submit to the non-exclusive jurisdiction of the courts of New South Wales. If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court of law, such invalidity or unenforceable will not affect the remainder of these Terms & Conditions, which will continue in full force and effect.